SHIPPING & RETURNS POLICY
SHIPPING: All orders within the Nigeria are shipped via DHL with receipt confirmation. It takes approximately 1-3 business days for orders to be shipped. We ship instock items same day Monday-Friday for Little Charge fees! Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 6-10 business days for delivery. Once your order ships we are no longer responsible for your product. As all our packages are shipped via priority mail. With signature confirmation required. It is the client who will have to take measures and file a report with their local pickup Office for recoupment. We shall file a report of our own strictly for our records.
REFUND AND EXCHANGE POLICY: Wigs and Hair Extensions are FINAL SALE We exchange items only. Clients must complete exchange requests within 5 days of delivery confirmation. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name,phone number, your exchange request and original receipt to: Romio Hair Shop No.2,Behind Endless Beauty Plaza Abia Gate, Trade Fair Complex Balogun Lagos, Nigeria. For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resellable form, a store credit would be issued.